Payments
You can pay using UPI, Credit/Debit Cards or internet banking. Currently, we are accepting only pre-paid orders.
No, We don’t.
While it’s fun for a lot of people to simply make a COD order and then refuse to accept it. The real burden fell on our shoulder.
Sometimes it takes up to 20-25 days to get product back and sometimes we end up paying not only shipping charges but Rs 50-80 standard COD order charges and almost equal amount for RTO.
You would be allowed to complete the payment. Go to Orders page and click on “Pay” button. You can call our number or send WhatsApp message for recurring failures (Refer Contact Us page for details).
You will be refunded in 10-15 days after cancellation of the order in original payment method. Cancellation of your order is subject to our acceptance. Please refer cancellation FAQ in the ‘The Shipping & Returns” section below.
Shipping & Returns
Processing time for all our orders is 1-2 working days. It might increase during the time of sale on website or during the festive season or in case of any unexpected situation.
We offer two shipping options: Indian Post Parcel and Express. For Express shipping, we partner with reliable carriers such as Shree Maruti, Delhivery, and Amazon Shipping. In the event that none of these carriers are available, we utilize Indian Post Speedpost for timely delivery.
We accept exchanges for damaged or defective products. Please contact us within 2 working days of receiving the product to initiate the exchange process. You must ship the product back to us within 5 working days using Indian Post Parcel service. Upon receipt of the return courier receipt, we will refund the shipping cost incurred.
Yes, you can cancel your order within the first sixty minutes of placing it, but only for orders placed by mistake. After cancellation, we’ll review your request based on the timing of the order. Only orders canceled within the first sixty minutes will be approved. You’ll receive a confirmation message once the cancellation is approved. Refunds will be issued to your original payment method within 10 working days.
As soon as your order is dispatched, you will receive an email notification containing your tracking information. You can use this tracking information to monitor the status and whereabouts of your shipment in real-time.
Orders shipped within India generally arrive at their destination via india post within 7-12 working days and via express within 3-8 working days. However, please be aware that delivery times may vary based on the shipping address and courier service availability.
Although we strive for timely delivery, approximately 10% of orders may experience delays due to unforeseen challenges. Factors such as weather conditions, public holidays, or logistical issues may occasionally impact delivery schedules. Your understanding in such situations is greatly appreciated.
If your order hasn’t arrived within the estimated timeframe (over 15 business days), or you believe it might be lost in transit, please contact us immediately. We’ll promptly track your package with the courier and follow up to expedite delivery.
In case the courier company confirms the package is misrouted or lost, we’ll discuss replacement options with you to ensure you receive your order as soon as possible.
We generally don’t accept returns for change of mind, but if you still wish to return, you must cover both shipping costs. The product must be unused, and you must ship it back within 2 working days. After we receive and inspect the item, we’ll refund the amount minus the shipping fees from your original order. For delayed delivery, we dispatch orders within 1-2 working days, but shipping delays (about 10% of orders) can happen due to courier issues. Please contact us, and we’ll assist in escalating the matter. If the courier confirms the package is lost or returned, we will issue a refund. Otherwise, please allow up to 20 working days for delivery.
WhatsApp (Click here: https://wa.me/918849441528 ) us or Email us at contact@thethreadstory.com your question. We will try to respond within 1-2 working days.