FAQ
💳 Payments
What payment methods are accepted?
You can pay using UPI, Credit/Debit Cards, and Net Banking. Currently, we accept prepaid orders only.
Do you offer Cash on Delivery (COD)?
No, we currently do not offer COD. All orders must be prepaid.
What if my payment failed?
If your payment fails but the amount is deducted, it is usually refunded automatically by your bank within 3–7 working days. If not, please contact us and we will assist you.
When will I be refunded for cancelled orders?
Refunds for approved cancellations are processed within 4–7 working days to your original payment method.
📦 Orders, Shipping & Delivery
When will my order be shipped?
Orders are usually dispatched within 1–2 working days. During sales, festive periods, or unforeseen situations, dispatch may take slightly longer.
How will my product be shipped?
We ship via trusted courier partners through Shiprocket (Amazon Logistics, Blue Dart, Delhivery). In some areas, we may use Shree Maruti Courier or India Post.
How can I check the status of my order?
Once your order is shipped, tracking details will be shared via WhatsApp or email. You can use this to track your shipment.
What is the estimated delivery time?
Delivery usually takes 2–15 days, depending on your location. In rare cases, it may take up to 15–20 working days due to courier delays.
Do you provide faster shipping for urgent orders?
Yes, we do offer faster shipping options for urgent orders via Maruti Fasttrack. Delivery usually takes 1–3 days depending on your location.
Please contact us on WhatsApp with your delivery address to check exact delivery timelines and shipping charges before placing the order.
What if my order is delayed?
Delays can occur due to courier issues, remote locations, or external factors. We will assist you in coordinating with the courier, but delays are not fully in our control.
What happens if my order doesn’t arrive or is lost?
If the courier confirms the order is lost or returned, we will arrange a replacement or refund. Please contact us if your order is significantly delayed.
🔁 Returns, Refunds & Cancellation
Can I return my order?
Returns are accepted only for damaged, defective, or incorrect items.
What proof is required for returns?
You must share:
* Clear photos
* A complete unboxing video (mandatory)
within 48 hours of delivery. Without this, claims cannot be processed.
Can I cancel my order?
Orders can only be cancelled before dispatch. Once shipped, cancellation is not possible.
Can I return a product if I no longer want it?
We generally do not accept returns for change of mind. If approved in rare cases, you will need to bear all shipping costs.
Can I get a refund if my order is delayed?
No, delays in delivery are not eligible for cancellation or refund, as they are handled by courier partners and are part of logistics operations.
📦 Delivery Issues
What if I entered the wrong address or missed delivery?
If your order is returned due to incorrect details or unavailability, you will need to pay shipping charges + return (RTO) charges.
What if my order is marked delivered but I didn’t receive it?
Please contact us within 1 days of the delivery update. We will help investigate with the courier.
What should I do if I receive a damaged package?
If the package looks damaged, **do not accept it**. If already received, share photos and an unboxing video within 48 hours.
What if I receive missing, wrong, or fewer items?
Please record an unboxing video and share it on WhatsApp with your order number. After review, if the issue is from our side, we will refund or resend the item.
📌 Still Have Questions?
If you need any help, feel free to contact us via WhatsApp or email — we’re always happy to assist you.